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| The department uses Performance Management to achieve strategic planning |
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| Community expectations are reflected in the mission statement of the department |
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| The values of the department are reflected in the mission statement |
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| The operational objectives of the department are clearly defined |
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| All operations of the department are directed to its objectives |
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| Allocation of resources is based on performance planning |
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| There is clear feedback on organisational performance |
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| There is integration of organisational and employee performance |
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