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eGate Solutions recently completed a new software release with your company and we would like to gather your feedback in regards to the deployment of this new software. In order to do so, please complete the survey below at your earliest convenience.

This brief questionnaire should take you no more than 5 minutes to complete.
The objective of this survey is to help us identify our level of customer service and areas of improvement.

Your comments are important to eGate Solutions and we value your participation.
 
 
Based on your company’s most recent software release from eGate Solutions, please rate your satisfaction with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Amount of time from initial request to the time of this release
* Ease of transition from the old software version to the new version
* Post-release follow-up by Account Manager
* Overall level of satisfaction with the requested functionality of this software release
 
 
 
What suggestions do you have for improvement?
   
 
 
 
* What is your current role/position (please select ALL that apply)?
 
Customer Account Manager or Account Customer Contracted Manager
 
Back Office Report User
 
Back Office Data Entry
 
Warehouse/Caterer
 
Other
 

 
 
 
* How long have you been working with eGate Solutions?
 
Less than 1 Year
 
1 - 3 Years
 
4 - 5 Years
 
More than 5 Years
 
 
 
Please identify your Company Name (optional):
   
 
Thank you.
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