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  1. Surveys
  2. 2012
  3. May
  4. E
  5. Electromechanical Locking Solutions Survey
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Which of the following best describes your title?
 
Architect
 
Locksmith/Service Technician
 
Systems Integrator
 
Security Manager/Director
 
Facility Manager/Director
 
Chief Security Officer
 
Chief Information Officer
 
Building Owner
 
Other
 
 
 
 
Have you specified electromechanical locks of any kind in the past 5 years?
 
Yes
 
No
 
Don't know
 
 
 
Have you installed or supervised the installation of electromechanical locks of any kind in the past 2 years?
 
Yes
 
No
 
Don't know
 
 
 
Have you selected electromechanical locks of any kind for your facility in the past 5 years?
 
Yes
 
No
 
Don't know
 
 
 
In what state is your organization located?
 
 
 
In which of the following areas does the majority of your interaction (i.e. specifying, installing, or selecting) with electromechanical locks occur?
 
Commercial (Fortune 100, Class A office space, Small Business—SMB, Small to medium enterprise / light commercial—SME)
 
Institutional (K-12, University, Hospital)
 
Other
 
 
 
 
For the remainder of this survey, you will see questions regarding aspects of electromechanical locks (EM locks), both general and specific. If your experience with them primarily pertains to their selection and regular use within your facility, please answer from your perspective. If your experience primarily pertains to their specifying, installation or service, please try to answer from the point of view of your clients (i.e. those that use the locks).
 
 
We’d like to understand a little about what is most important to you regarding the modes in which an EM lock can operate.

On a scale of 1 to 10, where 1 is not at all important and 10 is extremely important, how important is it that an EM lock can operate in the mode of…
1 2 3 4 5 6 7 8 9 10 Don't know N/A
Online: Direct wired to the Electronic Access Control (EAC) system
Online: Power over Ethernet (POE)
Offline: Wireless only
Offline: Stand alone (not wireless)
Offline: Data on card
Offline: PDA or tablet update
Offline: NFC – mobile phone network
 
 
 
In your experience, what are the two most commonly used wireless technologies for EM locks? (Select two from the following list)
 
WiFi 802.11x
 
Zigbee 802.15.4
 
Zwave
 
900Mhz
 
Don’t know
 
Proprietary or other technology
 

 
 
 
When a wireless or NFC (mobile phone)-enabled EM lock is unable to communicate with the host system after a credential is presented to it, it should…?
 
Allow entry to all users, as long as the credentials are valid in most recent update
 
Deny entry to all users until it comes back online
 
Fall back to a ‘data on card’ model and use a stored set of rights and privileges for authentication by user.
 
Don’t know
 
Other
 
 
 
 
Have you seen specific trends developing in the past three years regarding technologies used for credentials?
 
Yes
 
No
 
Don't know
 
 
 
What specific trends have you seen?
   
 
 
Approximately what percentage of the installations or product decisions in which you were involved regarding EM locks need …?
Less than 5% 5% - 10% 10% - 25% 25% - 50% 50% - 75% More than 75% Don’t know N/A
Mag Stripe reading capability
Multiclass (high and low frequency RFID) reading capability
Secure smartcard application reading capability
Multiple technology reading capabilities
 
 
Approximately what percentage of the installations or product decisions in which you were involved regarding EM locks need …?
Less than 5% 5% - 10% 10% - 25% 25% - 50% 50% - 75% More than 75% Don’t know N/A
Mag Stripe + RFID
Mag Stripe + Keypad
RFID + Keypad
Mag Stripe + RFID + Keypad
 
 
 
Regarding the EM locks in your (or your typical customer’s) facility, how do they currently interface to the EAC system? (Choose all that apply)
 
Using panel or panel controller
 
Directly using RS485 or Wiegand
 
Directly using an IP connection
 
Don’t know
 
Other
 

 
 
 
If a programmatic interface to EM locks were available, which platform would be most preferred?
 
Microsoft.NET
 
Java library
 
Web service (Service Oriented Architecture)
 
Don’t know
 
Other
 
 
 
 
Why would the programmatic interface chosen in the last question be most preferred?
   
 
 
 
Would it be acceptable to have services associated with a building security system run outside of your (or your typical customer’s) internal network (i.e. in the cloud)?
 
Yes
 
No
 
Don't know
 
 
 
Why not?
   
 
 
 
If a third party system is needed to be used between the EAC and the EM locks, which of the following scenarios would you (or your customers) most prefer relative to the hardware it runs on?
 
Allow it to be specified and/or provided by the third party system provider
 
Source the hardware internally
 
Use a turnkey solution from a third party system provider
 
Don’t know
 
Other
 
 
 
 
Regarding platform compatibility, which of the following is your (or your typical customer’s) most preferred operating system?
 
Windows
 
Apple IOS
 
Android
 
Windows Mobile or CE
 
Linux
 
Don’t know
 
Other
 
 
 
 
Regarding tool features, please rank order the following in order of importance (with 1 being most important and 5 being least important).
Backwards compatibility
Speed
Automated troubleshooting/test
Device platform support
Single tool for setup and test
 
 
 
What interface type do you (or your customers) most prefer for accessing EM locks?
 
PC
 
Netbook
 
Smartphone
 
Programming unit
 
Tablet
 
Don’t know
 
Other
 
 
 
 
What is your (or your typical customer’s) most preferred connection method to an EM lock?
 
RS-232 serial
 
USB
 
Bluetooth
 
ZigBee
 
Wi-Fi
 
Don’t know
 
Other
 
 
 
 
What diagnostic information would you (or your customers) expect to capture from an EM lock? (Check all that apply)
 
Battery health
 
Cycle count
 
Abnormal/high power consumption
 
Electronic hardware faults
 
Lock hardware error
 
Running time/online time
 
Other
 

 
 
To what degree do you agree or disagree with the following statements?
Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Don’t Know
All EM locks must be tested at the factory for me to feel confident in them.
Seeing a 'tested by' sticker or test audit sheet makes me feel more confident in the product.
 
 
 
Do you encounter local codes that mandate the use of a fail safe/fail secure selectable function on EM locks?
 
Yes
 
No
 
Don’t know
 
 
 
Regarding fail safe/fail secure selectable EM locks, choose the answer which most accurately describes your situation:
 
My local codes require the use of a solenoid operated lock for openings that are required to have fail safe/fail secure functionality.
 
My local codes do not require a solenoid, the inspector only requires the lock to demonstrate the needed fail safe/fail secure functionality.
 
Neither of these are the case.
 
I don’t know what the local codes are regarding fail safe/fail secure functionality.
 
 
On the following questions, you will be asked to rate three EM lock brands on the following three attributes: Security, Durability, and Value.

On a scale of 1 to 10, where 1 is not at all secure and 10 is extremely secure, how would you rate the following brands on the security of their EM locks?
1 2 3 4 5 6 7 8 9 10 Don't know N/A
Yale
Corbin Russwin
Sargent
 
 
On a scale of 1 to 10, where 1 is not at all durable and 10 is extremely durable, how would you rate the following brands on the durability of their EM locks?
1 2 3 4 5 6 7 8 9 10 Don't know N/A
Yale
Corbin Russwin
Sargent
 
 
On a scale of 1 to 10, where 1 is not at all valuable and 10 is extremely valuable, how would you rate the following brands on the value of their EM locks?
1 2 3 4 5 6 7 8 9 10 Don't know N/A
Yale
Corbin Russwin
Sargent
 
 
 
How often do you (or your customers) encounter vandalism of EM locks?
 
Very frequently
 
Somewhat frequently
 
Neither frequently nor infrequently
 
Somewhat infrequently
 
Very infrequently
 
Don’t know
 
Not applicable
 
 
 
Of the vandalism you typically see, what part of the EM lock is most commonly vandalized?
 
Escutcheon (front)
 
Escutcheon (rear/battery cover)
 
Handle or lever
 
Keyway
 
Don’t know
 
Not applicable
 
Other
 
 
 
 
Which of the following types of credentials do you (or your customers) prefer for accessing EM locks? (Check all that apply)
 
Contactless card
 
Magnetic swipe
 
PIN code
 
Biometrics (finger, palm, and retina)
 
NFC (contactless with phone)
 
Other
 

 
 
 
Which of the following keypad styles do you (or your customers) prefer? (Check all that apply)
 
Metallic keys
 
Plastic keys
 
Illuminated keys
 
Tactile keys

 
 
 
Do you prefer audible feedback from the EM lock when access has been granted?
 
Yes
 
No
 
Don’t know
 
 
 
Do you prefer audible feedback from the EM lock when access has been denied?
 
Yes
 
No
 
Don’t know
 
 
To what degree do you agree or disagree with the following statements?

Plastic housings (not levers, locks, roses, etc.) on EM locks are …
Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Don’t Know
… commonplace.
… accepted for value driven applications.
… accepted for RFID type applications only where necessary.
… always unacceptable.
… acceptable only when combined with metal trim.
 
 
To what degree do you agree or disagree with the following statements?

In situations where plastic housings on EM locks are unacceptable, it is because they …
Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Don’t Know
… are not durable enough for the environment.
… do not meet aesthetic requirements.
… are difficult to clean.
… cannot be finished in the same finish as the metal hardware.
… are a vandalism target.
 
 
 
In retrofit applications, how are holes and paint lines left by previous devices typically covered?
   
 
 
 
How often do you (or your customers) have a need for EM locks that fit narrow stile doors?
 
Very frequently
 
Somewhat frequently
 
Neither frequently nor infrequently
 
Somewhat infrequently
 
Very infrequently
 
Don’t know
 
 
 
What lock brand do you most prefer for narrow stile applications?
   
 
 
To what degree do you agree or disagree with the following statements regarding EM locks in general:
Strongly Agree Somewhat Agree Neither Agree nor Disagree Somewhat Disagree Strongly Disagree Don’t Know
I wish they where smaller on the door.
I wish they were easier to interface with.
I think they are big and ugly.
I think they have a cool and high tech appearance.
They make me feel secure.
I don’t really care what they look like as long as they work well.
 
 
 
Finally, if you could suggest one thing that would improve EM locks in your eyes, what would that be?
   
 
 
 
That's all! For completing this survey, you will be automatically entered into a random drawing for one of multiple $100 American Express gift cards. Please enter your email address so we can contact you should you be the lucky one chosen.
   
 
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