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  1. Surveys
  2. 2017
  3. April
  4. E
  5. ePermits 2017
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Questions marked with a * are required Exit Survey
 
 
* Please select your organization
 
1. PPQ
 
2. FAVIR
 
3. VS
 
4. BRS
 
Other
 

 
 
 
* Please select your role at APHIS (please pick the best fit, in terms of your use of ePermits)
 
1. Management
 
2. Application / permit processing
 
3. Compliance
 
4. Helpdesk
 
5. IT
 
Other
 

 
 
 
* How often do you discuss ePermits operations or request assistance from CRI/Vencore?
 
1. At least once a week
 
2. Every other week
 
3. Monthly
 
4. A few times a year
 
5. Never/ very rarely

 
 
Please rate the ease of use of the following ePermits functionality
Well Below Average Below Average Average Above Average Well Above Average Dont know / Dont use
* Submit applications
* Process applications
* Draft letters
* Draft permits
* Correspond with applicants
* State Review
* Manage compliance activities
* Manage and review the work of my team
* Run reports
* Review BRS Planting Reports
* Performance - time to load and save pages
 
 
How often do you request the following services from CRI/Vencore?
Dont Use Daily Weekly Monthly Quarterly N/A
* Ask questions about ePermits functionality
* Request data fixes
* Request reports
* Report system bugs
* Request system enhancements
 
 
 
* How would you rate your overall level of satisfaction with the ePermits system?
 
Highly satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Highly dissatisfied

 
 
 
* How would you rate your overall level of satisfaction with CRI/Vencore service to APHIS?
 
1. Highly satisfied
 
2. Satisfied
 
3. Neutral
 
4. Dissatisfied
 
5. Highly dissatisfied
 
6. No opinion / do not interact often

 
 
Please rate CRI/Vencore on the following services:
Well Below Average Below Average Average Above Average Well Above Average
* Customer service
* Timely delivery of service
* Professionalism
* Knowledge about ePermits
* Quality of service
* Understanding APHIS needs
 
 
 
* Do you think additional training on ePermits would be useful to you or others?
 
1. Yes - and I prefer computer based training
 
2. Yes - and I prefer classroom training
 
3. I would like more help functionality within ePermits
 
4. I do not need additional training

 
 
 
What features of ePermits would you add or change?
   
 
ePermits Customer Satisfaction Survey 2017