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  1. Surveys
  2. 2012
  3. April
  4. E
  5. ePGP-Part3
 
 
Hello:

Thank you for taking out time to fill the last part of survey on processes of workplace identity. It will take you approximately 15 minutes to complete this part of the survey.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for me to learn your opinions.

Please, note that a few questions might look very similar. Do fill up them along with others to the best of your judgement.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Manish Kumar at +918943188430 or by emailing at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* EPGP ID
   
 
 
 
* Section
 
 
 
General Instructions

Please approach the whole survey on the basis of these five general guidelines.

1. There is no correct way of answering the responses. For example, a response of "strongly disagree" may be as relevant as "strongly agree". Therefore, please answer the questions strictly on the basis of what you perceive to be merit of the statement in the given context.

2. A few questions may appear very similar to each other. Please answer all of them without worrying about possible repetition of efforts.

3. Please approach each question from fresh perspective. Do not let the impression of earlier attempted questions and responses colour your answer to a statement.

4. In case you are new to the present organization, please answer the questions keeping in mind the organization you worked in before joining the present organization.

5. Please make sure that you answer all the questions.
 
 
Please indicate your feelings as an individual in your organization. Please choose the response (from 1 to 5, as explained below) that applies most in your case.

(1-Strongly Disagree; 2-Somewhat Disagree; 3-Undecided; 4-Somewhat Agree; 5-Strongly Agree)
1 2 3 4 5
* I feel emotionally drained by my organization
* I feel used up at the end of the work day
* I feel fatigued when I get up in the morning and have to face another day in the organization
* Spending whole day in the organization is really a strain for me
* I feel burned out in my organization
* I feel frustrated of my organization
* I feel I’m working too hard for my organization
* I feel like I’m at the end of my rope in this organization
 
 
"Service recipient" in the following questions is/are the people who use the outcome of your work. S/he may be an external customer or an employee of the organization.
Please indicate (on scale of 1 to 5) your perception of how people in the organization or the recipients themselves evaluate your services.

(1-Much Worse than Expectation; 2-Slightly Worse than Expectation; 3-Not Sure; 4-Slightly Better than Expectation; 5-Much Better than Expectation)
1 2 3 4 5
* Your prompt service to service recipients?
* Your response to service recipients’ requests even when you are busy?
* Your behaviors instilling confidence in service recipients?
* The service recipients feeling safe in transactions with you?
* Your courteousness to service recipients?
* Your ability to satisfactorily answer the service recipients’ questions?
* Individual attention given by you to service recipients?
* Your representation of service recipients’ best interests at heart?
* Your ability to understand service recipients’ specific needs?
 
 
Please answer the following questions on the basis of your feelings, of late, in the organization.

(1-Strongly Disagree; 2-Somewhat Disagree; 3-Undecided; 4-Somewhat Agree; 5-Strongly Agree)
1 2 3 4 5
* I will probably look for a new job in the near future.
* Currently, I am actively searching for another job in a different organization.
* I do not intend to quit my job.
* It is unlikely that I will actively look for a different organization to work for in the next year.
* I am not thinking about quitting my job at the present time.
 
 
The following questions are regarding how your health has been in general over the last few weeks. Please read the questions below and choose the response that best applies to you. Do approach the questions without considering earlier questions and responses.

(1-To a small extent; 2-To Some Extent; 3-Not Sure; 4-To a Moderate Extent; 5-To a large extent)


1 2 3 4 5
* Have you recently been able to concentrate on what you are doing?
* Have you recently lost much sleep over worry?
* Have you recently felt that you are playing a useful part in things?
* Have you recently felt capable of making decisions about things?
* Have you recently felt constantly under strain?
* Have you recently felt you couldn’t overcome your difficulties?
* Have you recently been able to enjoy your normal day to day activities?
* Have you recently been able to face up to your problems?
* Have you recently been feeling unhappy or depressed?
* Have you recently been losing confidence in yourself?
* Have you recently been thinking of yourself as a worthless person?
* Have you recently been feeling reasonably happy, all things considered?
 
 
The following questions relate with aspects of your job. Please consider your supervisor or colleagues' evaluation of your outcomes in general for the questions. You need to indicate to what extent you perceive their evaluation of you matches with each statement. Please answer each question without considering earlier responses.

(1-To a small extent; 2-To Some Extent; 3-Not Sure; 4-To a Moderate Extent; 5-To a large extent)
1 2 3 4 5
* Your adequate completion of assigned duties.
* Your fulfillment of responsibilities specified in job description.
* Your performance on tasks that are expected of you.
* Your meeting of formal performance requirements of the job.
* Your engagement in activities that will directly affect your performance evaluation.
* Your negligence of aspects of the job you are obligated to perform.
* Your failure to perform essential duties.
 
 
The following questions are a set of assertions about you. Please answer these on the basis of how characteristic these are of you.

(1-Strongly Disagree; 2-Somewhat Disagree; 3-Undecided; 4-Somewhat Agree; 5-Strongly Agree)
1 2 3 4 5
* I develop and make recommendations concerning issues that may affect the organization.
* I speak up and encourage others to get involved in issues that may affect the organization.
* I communicate my opinions about work issues to others in the organization even if my opinion is different and others disagree with me.
* I keep well informed about issues where my opinion might be useful to the organization.
* I get involved in issues that affect the quality of work life in the organization.
* I speak up with ideas for new projects or changes in procedures.
 
 
The following questions are a set of assertions about the team you are working with presently in your organization. Please answer these on the basis of how characteristic these are of you.

(1-Strongly Disagree; 2-Somewhat Disagree; 3-Undecided; 4-Somewhat Agree; 5-Strongly Agree)
1 2 3 4 5
* When someone criticizes my team, it feels like a personal insult
* I am very interested in what others think about my team
* When I talk about my team, I usually say "we" rather than "they"
* My team's successes are my successes
* When someone praises my team, it feels like a personal compliment
* If a story in the media criticized my team, I would feel embarrassed
 
 
Please answer the following questions on the basis of how you are viewed as a person in your organization. Choose the response that best characterizes you.

(1-Strongly Disagree; 2-Somewhat Disagree; 3-Undecided; 4-Somewhat Agree; 5-Strongly Agree)


1 2 3 4 5
* I am viewed here as one who helps others who have heavy work load.
* People view me as one who helps others who have been absent.
* I am viewed as one who helps his/her superior/boss with his/her work even when not asked to do so.
* People view me as one who always treats company property with care.
* I am viewed as one who takes undeserved work breaks.
* People view me as one who goes out of way to help new employees even though it is not required.
* I am seen as one who spends great deal of time with personal phone conversation.
* People see me as one who complains about insignificant things at work.
* I am seen as one who adheres to informal rules devised to maintain order.
* People see me as one who takes a personal interest in other employees.
* I am seen as one who passes along information to co-workers.
* People see me as one who keeps attendance at work above norm.
* I am seen as one who gives advance notice when unable to come to work.
* People view me as one who takes out time to listen to co-workers’ problems and worries.
 
 
The following questions are a set of assertions about you. Please answer these on the basis of how characteristic these are of you.
(Note: Customer can be anyone who consumes your service at job)

(1-Strongly Disagree; 2-Disagree; 3-Partially Disagree; 4-Neutral; 5-Partially Agree; 6-Agree; 7-Strongly Agree)
1 2 3 4 5 6 7
* I follow through in a conscientious manner on promises made to the customers
* Regardless of circumstances, I am courteous and respectful to customers
* I follow up in a timely manner to customer problems and requests
* I proactively suggest ideas and solutions for potential customer problems
* I proactively acquire new knowledge to better serve my customers in future
* I proactively take ownership by following through with my customers
* I proactively share my knowledge with team mates to enhance the team performance
* I proactively make constructive suggestions to improve our service delivery
* I actively create partnerships with colleagues to better serve customers
* I proactively help orient new colleagues in my team
 
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