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Executive Leadership Healthcare Summit Survey - Fl

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What are the top 3 issues facing your business?
   
 
 
 
What do you hope to gain out of this conference?
   
 
 
 
What type of programs/applications are you running through your contact center?
   
 
 
 
Which technologies are you utilizing at your contact center? (Check all that apply)
 
Inbound Call Routing
 
Proactive Patient contact
 
Speech Analytics
 
IVR (self-service)
 
WFM (agent management)
 
Social Media Management
 
Email / Web Chat
 
Contact Center Quality Monitoring

 
 
 
For the purposes of the Healthcare Summit, is this description accurate? (from website)


Florida Hospital, a 2,247-bed acute-care medical facility, is a member of Adventist Health System. We serve as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America. Adventist Health System operates 44 hospitals in ten states making it the largest not-for-profit protestant health care system in the United States.
 
Yes
 
No
 
 
 
If you answered "no" to the question above, please let us know what the best company description is.
   
 
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