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  2. 2012
  3. August
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  5. Executive Leadership Healthcare Summit Survey - Th

Executive Leadership Healthcare Summit Survey - Th

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What are the top 3 issues facing your business?
   
 
 
 
What do you hope to gain out of this conference?
   
 
 
 
What type of programs/applications are you running through your contact center?
   
 
 
 
Which technologies are you utilizing at your contact center? (Check all that apply)
 
Inbound Call Routing
 
Proactive Patient contact
 
Speech Analytics
 
IVR (self-service)
 
WFM (agent management)
 
Social Media Management
 
Email / Web Chat
 
Contact Center Quality Monitoring

 
 
 
For the purposes of the Healthcare Summit, is this description accurate? (from website)

The Myers Group is an NCQA-Certified survey vendor for the CAHPS®, CAHPS® PCMH, and Medicare HOS survey, and a CMS-Approved Medicare CAHPS® survey vendor. The company has been a leader in health care survey research since 1993, employing expertise and innovation in data collection, analysis and reporting. The company also provides health care resource services such as consulting services, customer service and call center support services, after-hours support and extended outreach. For additional information about The Myers Group, please contact Clarissa Payne at 770-978-3173 x 1360. www.themyersgroup.net
 
Yes
 
No
 
 
 
If you answered "no" to the question above, please let us know what the best company description is.
   
 
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