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  5. Executive Leadership Healthcare Summit Survey - Wa

Executive Leadership Healthcare Summit Survey - Wa

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What are the top 3 issues facing your business?
   
 
 
 
What do you hope to gain out of this conference?
   
 
 
 
What type of programs/applications are you running through your contact center?
   
 
 
 
Which technologies are you utilizing at your contact center? (Check all that apply)
 
Inbound Call Routing
 
Proactive Patient contact
 
Speech Analytics
 
IVR (self-service)
 
WFM (agent management)
 
Social Media Management
 
Email / Web Chat
 
Contact Center Quality Monitoring

 
 
 
For the purposes of the Healthcare Summit, is this description accurate? (from website)

Wake Forest Baptist Medical Center (WakeHealth.edu) is a nationally recognized, fully integrated academic medical center and health system located in central North Carolina. The Medical Center consists of the clinical health system and tertiary hospitals, the school of medicine, a research enterprise, Piedmont Triad Research Park, and a network of affiliated community-based hospitals, physician practices and outpatient services. With more than 13,000 employees based in the Winston-Salem, N.C., area, our mission is to improve the health of the region, state and nation through patient care, research and education.
 
Yes
 
No
 
 
 
If you answered "no" to the question above, please let us know what the best company description is.
   
 
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