Extended Studies IT

Communication and follow-up on problem resolution?

Ability of help desk to diagnose your problem?

Ability of the help desk to solve your problem?

Time required to resolve your problem?

Overall quality of the service you receive?

Knowledge and professionalism of the help desk support staff?

Please tell us how we could improve the quality of support we provide to you or your department:

Ability to keep appointments

The waiting time to have your enquiry addressed