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Surveys
2012
November
E
EZW IT-USS
EZW IT-USS
0%
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On the overall, please rate your level of satisfaction with the products and services provided by the IT Team of EZW
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
How would you rate the IT Team in terms of
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Accessibility (easy to reach on the phone, on-line or in-office)
Politeness (showing courtesy and respect)
Knowledge level (exhibiting good knowledge of IT products and processes)
Professionalism (showing skills in the job they perform)
Communication (ability to understand your query/issue and gives a suitable and helpful reply)
Thinking of the IT Process, how satisfied are you with
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
The time taken to respond / resolve issues / queries
Providing feedback on status / progress of issues / queries
Problem resolution effectiveness of solution provided
Post implementation support for IT Applications
In terms of the IT Network Systems, how satisfied are you with
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
The speed / response of IT application
The network response time
Reliability and uptime of the network
IT Training
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Based on the IT training attended this year, what is your level of satisfaction with the training conducted and provided by IT team
IT Contact Points
Help Desk
Email
Phone
Walk-in
Not Applicable
What are the ways you usually use to get in touch with IT for support? You may select more than one option
Recent Initiatives
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Not Applicable
How satisfied are you with the new EZW IT Service Desk (Help Desk) Application
How satisfied are you with Business Intelligence Reporting using Business Objects - BO (EZReps)
How satisfied are you with the upgrade of Email System to latest version (Outlook 2010 Release)
We always value feedback, suggestions and opinions. Please use this opportunity to provide any feedback, suggestions or recommendations which you may think will help to improve and continue providing a first class IT service to business
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