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  2. 2014
  3. January
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  5. Florim USA 2013 Customer Satisfaction Survey
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Exit Survey
 
 
Hello:

You are invited to participate in our Florim USA 2013 Customer Satisfaction Survey. It will take approximately 2 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jana Manzella at (931) 553-7563 or by at the email address specified below.

[email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Company name:
   
Name of person completing this survey:
   
Title:
   
 
 
 
What percentage of your business is considered to be commercial, residential (new housing), residential (remodeling)?
   
 
 
 
The product designs offered by Florim USA are:
 
Ahead of the competition
 
Current, following market trends
 
Dated
 
Lacking
 
Other
 
 
 
 
Please rate the quality of the products that you've received from Florim USA:
 
Excellent quality
 
Good
 
Sufficient
 
Not totally adequate
 
Inadequate
 
 
 
Overall, how would you classify the product supplied by Florim USA compared to that offered by your best supplier of porcelain tile?
 
The best
 
2nd
 
3rd
 
Lower
 
 
 
Does the current Florim USA portfolio suit your needs?
 
Yes
 
No
 
Comment:
 
 
 
 
Do you feel that you receive the attention that you need from Florim USA?
 
Yes
 
No
 
 
 
How comfortable do you feel with your Sales Rep's knowledge of the Florim USA product ranges?
 
Expert
 
Good
 
Sufficient
 
Not completely adequate
 
Inadequate
 
 
 
How comfortable do you feel with your Sales Rep's knowledge of Technical Qualities (PEI, COF, Durability, etc.)?
 
Expert
 
Good
 
Sufficient
 
Not completely adequate
 
Inadequate
 
 
 
Please list the name of your Sales Representative: