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  5. Ginsberg Jacobs LLC Satisfaction Survey
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Questions marked with an * are required Exit Survey
 
 
This survey is anonymous unless you choose to include your name, email address and/or case below
   
 
 
 
* How did you hear about Ginsberg Jacobs LLC?
 
Newspaper Article
 
Visiting Website
 
Internet Search
 
Friend or Relative
 
Referral
 
Other
 
 
 
 
* What were your criteria for selecting Ginsberg Jacobs LLC?
 
Location
 
Recommendation
 
Rapport in initial consultation
 
Profile of firm and counsel from website
 
Impression from speaking engagement/conference
 
Other
 
 
 
 
* Which attorney(s) did you work with?
   
 
 
Please rate the following:
Strongly Agree Agree Nuetral Disagree Strongly Disagree
* Your were treated with courtesy
* Your concerns were taken seriously
* Your attorney was qualified and knowledgeable about the law pertaining to your case
*  
* Your attorney answered your questions clearly
* Your attorney responded to emails in a timely matter
* Your attorney responded to phone calls in a timely matter
* Overall, your attorney was accessible when needed
 
 
 
* What are the biggest areas we need improvement?
 
Ease of reaching desired party at the firm
 
Promptness of returning emails/phone calls
 
Results
 
Writing/documentation skills
 
Estimation and communication of fees
 
Case status reporting
 
Value received for fees paid
 
Range of service
 
Timely invoices
 
Problem solving abilities
 
Ability to meet deadlines
 
Location of office
 
Keeping you informed of changes in the law
 
Firm technology
 
Other
 

 
 
 
* Please comment on any aspects of our service that was especially good:
   
 
 
 
* Any suggestions as to how we can improve our service in the future: