GIO Credit Control (NSW) Internal Survey

How would you rate the service you receive from GIO credit control?
*Follows through on given tasks
*Provides reliable consistent feedback
*Approachable

Do GIO Credit Control team members conduct themselves in a professional, responsive and timely manner?
*Responds to emails/phone calls in a timely manner
*Remains focussed under pressure

Do GIO credit control staff communicate clearly and provide you with relevant information to resolve customer enquires?
*Listens effectively
*Consistent with workcover guidelines
*Industry Knowledge

Do you feel that the GIO credit control staff collaborate with the workers compensation business?
*Team Player
*Shares knowledge and experience
*Recognises impact on others

What are 3 areas GIO credit control add value to the workers compensation business?

What do you feel are 3 areas in GIO credit control that require significant improvement?

Any additional comments/feedback