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  1. Surveys
  2. 2013
  3. January
  4. G
  5. GoAir
0%
Exit Survey
 
 
Dear Passenger:

We are pleased you have chosen to travel with us. As part of our continual efforts to improve our customer service and to provide you with the best possible travel experience, we would like to know a little more about you and why you are traveling. You can help us by taking a few moments to complete this questionnaire.

However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact the cabin crew for assistance.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Name
   
Date Of Birth (dd/mm/yy)
   
Sex (M or F)
   
Mobile Phone
   
E-mail id
   
Airline PNR number
   
 
 
 
How do you book your airline tickets?
 
www.goair.in
 
Travel website
 
GoAir call center
 
Airport counter
 
Travel agent

 
 
Number of Flights taken in the last six months
0 1-5 6-10 >11
By GoAir
All other airlines
 
 
Please tell us how important each of the following was in making your decision to choose GoAir for today's flight.
Not at all important Some what important Very important
GoAir's departure and/or arrival time was more convenient
GoAir's air fare was better
Ease of ticketing from the website
GoAir's frequent flyer program
GoAir's inflight services are better (meals, movies, flight attendants, etc.)
Personal preference for GoAir.
GoAir was the only airline with seats available
Travel agent/Company travel department recommendation of GoAir.
 
 
 
What is that one thing you would associate GoAir with?
   
What is your favorite holiday destination?
   
 
 
How would you rate the Airport and Lounge experience?
(with 4 being the best experience and 1 being the worst)
1 2 3 4 n/a
Check-In : waiting times
Check-In : service efficiency
Check-In : staff attitudes
Boarding system efficiency
Boarding priority
Arrivals : staff assistance
Arrivals : bag delivery times
Location of lounges
Lounge comfort & space
Business / internet / wifi options
1 2 3 4 n/a
Food & Beverage choices
Quality of food/catering options
Washroom, shower facilities
Staff : Service efficiency
Staff : Service attitudes
Overall airport and lounge experience
 
 
How would you rate the on board experience and Staff service?
(with 4 being the best experience and 1 being the worst)
1 2 3 4 n/a
Seating Comfort
Cleanliness of Cabin
Cleanliness of Toilets
Airline Magazine
Standard of Inflight Entertainment
Onboard Catering
Language skills of staff
Grooming & Appearance
Service Efficiency
Cabin presence thru' flight
Friendliness of staff
Staff attitudes
Overall rating
 
 
Please rate the following:
(left to right indicating highly negative to highly positive)
Overall flying Experience
Chances of you flying with us again.
Chances of you recommending GoAir to others
 
 
 
Your chance to let us know "How and why other airlines are better than us?" (only if u feel so):
   
Comments/Suggestions/Compliments/Grievances: