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Surveys
2013
November
G
GPL Customer Feeback
GPL Customer Feeback
0%
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How long have you used our Products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How many of our products do you use?
1
2-5
5-10
11 or more
How frequently do you purchase from us?
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
If Dissatisfied please explain why
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Quality of Product
Understanding customers' needs
Sales staff
Price
If you indicated that any of the above were average to well below average, would you please explain why?
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely is it that you would recommend our products/company to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our products and/or services?
Is GPL your only supplier of flexible packaging material?
Yes
No
How does GPL rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much Lower
Don't know
What would you say is GPL greatest strength?
Service
Innovation
Delivery
Quality
all of the above
Which category should GPL work harder on?
Service
Delivery
Innovation
Quality
All of the above
Other
How would you rate GPL's response to your issues/complaints?
Very Poor
Somewhat unsatifactory
About Average
Very satisfactory
Superior
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