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2013
November
G
GPL Customer Feedback
GPL Customer Feedback
GPL Customer Feedback
0%
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Dear Customer,
As your business partner, we want to thank you for giving us the opportunity to serve you . Please help us serve you better by taking a couple of minutes to tell us about the service you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
General Printers Limited
(GPL FLexibles)
Is GPL your only supplier of flexible packing material?
Yes
No
What percentage of your products do you use GPL packaging for?
Less than 10%
>10% but < 25%
> 25% but < 50%
> 50% but < 75%
> 75%
How does GPL rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat Lower
Much Lower
Don't know
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Please take a moment to share your thoughts on your answer to the previous question.
How would you rate GPL on the following attributes?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Customer service
Professionalism
Quality of product
Understanding of customer needs
Technical expertise
Sales staff
Price
Delivery
Innovation
Response to complaints
If you indicated that any of the above were average to well below average, would you please explain why?
With a view to building better relations with our partners, a team from GPL (comprising of Head of Marketing, Head of Production, Director of the Company, and CSR to name a few) would like to visit you on a regular basis. How often would you like to have these meeting?
Monthly
Quarterly
Twice a Year
Annual
Please take a moment to share suggestions in how we can improve our products and/or services.
On a scale of 1 to 10, please rate GPL as a business partner. (1 = Poor, 10 = Excellent)
1
2
3
4
5
6
7
8
9
10
GPL
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