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Exit Survey
 
 
Thank you for the opportunity to host your group or event at Hotel Covington. We appreciate the time you took to fill out this survey.
Your thoughts, opinions and feedback are important to us.
The comments we receive help us create a more memorable guest experience.
We look forward to seeing you again!
 
 
 
* Pre-Event Experience:
Was the Sales Manager prompt in responding to all communication?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
* Was the Sales Manager clear in event description, cost and procedure?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
* Was the Sales Manager flexible in all necessary adjustments?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
* Event Execution:
Was the event space set up according to details communicated to the Sales Manager?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
* Did a representative of the banquet team make themselves known upon your arrival?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
* How would you rate your culinary experience?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
*

Post Event Experience:


Did the Sales Manager do a prompt follow up after the event’s conclusion?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
* Was the final invoice produced promptly after the event? Were all charges correct?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
Other
 
 
 
 
* Based on your experience, would you consider us for another event?
 
Yes
 
No
 
Other