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2013
May
G
Guest technology survey - General Manager
Guest technology survey - General Manager
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I would kindly like to invite you to participate in this online survey, which consists of 10 questions and should not take you longer than 5 minutes to fill in. You will be asked to answer questions about
Guest technologies
, how you deal with those technologies and how guests respond to these technologies.
I would appreciate if you can share
your
personal opinion on this.
Your survey responses will be strictly confidential and data from this research will be used solely for my Executive MBA dissertation on "How much technology is acceptable by customers in the luxury hotel business with a future outlook".
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Hotel name:
Hotel location:
-- Select --
Europe West
Europe East
Africa
Asia
America North
America South
Australia
Type of hotel:
-- Select --
Corporate
Leisure
Based on your customer feedback, please rate the following guest technologies which you currently use in your hotel:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Interactive TV
In room touch panel control(one panel to control eg. AC, curtains, Telephone, Lights etc)
Guest room voice mail
In room telephone
Integration of guest mobile devices
In room ipad (provided by hotel)
Restaurant ipad (wine menu)
W-lan
Lan
Multi plug mobile charger
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
CD player
DVD player
Iphone adapter
Entertainment hub
Key system
Other (please specify below)
Please specify "Other" if selected above:
Which challenges do your guests face in your opinion with the products selected in question 1 which were rated "very unsatisfied" and "unsatisfied"
Usability
Technology related
Guest prefers traditional way
Old technology
Other
How important is guest technology for guests in choosing the hotel, coming back etc.
Not imporatant at all
Not important
Important
Very important
How often do you review and evaluate your guest technology?
Every month
Every three months
Every half year
Every year
Never
Which guest technologies would you consider as a must have within the next 1-3 years?
Interactive TV
In room touch panel control(one panel to control eg. AC, curtains, Telephone, Lights etc)
Guest room voice mail
In room telephone
Integration of guest mobile devices
In room ipad (provided by hotel)
Restaurant ipad (wine menu)
W-lan
Lan
Multi plug mobile charger
CD player
DVD player
Iphone adapter
Entertainment hub
Key system
Other
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