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2010
February
H
HelpDesk Resolution Survey
HelpDesk Resolution Survey
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Physician Information Systems, Inc.
We are interested in ensuring that you receive the highest level of technical expertise and customer satisfaction. The following survey will take 2-3 minutes and will provide us with your valuable feedback.
To begin, click on the
CONTINUE
button below.
1/8
What is your overall level of satisfaction with how we handled this service issue?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
2/8
How did you initially contact us regarding this issue?
via your company representative
via an Engineer (in person)
via Email (
[email protected]
)
via Phone (206-285-4600)
Other
3/8
How long did it take for our staff to respond to your issue? (Contact or email from our staff confirming your request).
15 Minutes
30 Minutes
1 Hours
2-3 Hours
4-6 Hours
12 Hours
More than 12 Hours
Other
Which Engineer worked with you to resolve your service request? (optional)
4/8
How would you evaluate your overall experience?
N/A
Well Below Average
Below Average
Average
Above Average
Well Above Average
Resolution Time
Overall Communication
Professionalism
Courteousness
Resolution Satisfaction
5/8
How would you evaluate your experience with the Engineer assigned to this issue?
N/A
Well Below Average
Below Average
Average
Above Average
Well Above Average
Response Time
Overall Communication
Professionalism
Courteousness
Resolution Satisfaction
6/8
If you asked for an explanation of our services, were you provided with a satisfactory response?
Yes
No
N/A
How could we have better responded to this specific issue?
Do you have any other comments or suggestions? Note: Highlighting individuals associated with these comments allows us to more appropriately respond to your comments/concerns.
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