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Internal Help Desk Support Survey
Thank you for participating in this survey. The purpose of the survey is to provide our Help Desk with your feedback so that they can serve you better.
Please answer the following questions about your experiences with the Help Desk Support (including telephone support and desk-side support) that you have received in the past year. |
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How do you report a problem? |
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Did you get to the right person with the expertise to address your issue on your initial call? |
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How satisfied are you with:
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How do you feel about the following statements?
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Please describe the most consistent problems you have with technical support service requests about hardware problems you encounter: |
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Please describe the most consistent problems you have with technical support service requests about system problems you encounter: |
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Overall Satisfaction with Internal Helpdesk Support |
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