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Surveys
2013
November
H
HFRM Customer Satisfaction Survey
HFRM Customer Satisfaction Survey
0%
Exit Survey
Dear Customer,
We hope you are happy with HF Rubber Machinery, Inc. and we would like to know about it! It is very important to us to make sure you are completely satisfied with our Parts, Equipment and Services. Please take a moment and tell us about your experience with us.
This survey only takes 1 minute and is helpful to us in doing business in the future. We are looking forward to your response!
Thank you very much for your time and support. Please start the survey now by clicking on the
Continue
button below.
Sincerely,
HF Rubber Machinery, Inc.
What did you purchase from us?
New Parts/Spares
Rebuild/Repaired Equipment
New Equipment
How was the Quality of our HFRM Sales/Customer Service Department?
Superior
Very Satisfactory
About Average
Somewhat Satisfactory
Very Poor
If you indicated our customer service was unsatisfactory or poor, would you please tell us about it?
If you have purchased New/Spare Parts, how satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Part Quality
Packaging & Shipment Quality
Overall Turn-around Time
If you have purchased Rebuilt/Repaired or New Equipment, how satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Product Quality
Packaging & Shipping Quality
Overall Turn-around Time
Did you work with one of our HFRM Engineering Field Service Technicians?
Yes
No
If you answered yes to working with one of our Engineering Field Services Technicians, please let us know who it was: If N/A, please skip.
In working with our HFRM Engineering Field Service Technicians, how satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Professionalism
Knowledge
Overall
Considering the total package offered by and including Sales/Customer Service, Parts and/or Equipment; How satisfied are you in working with us?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Thank you again for your time and being a loyal customer to us.
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