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  1. Surveys
  2. 2016
  3. July
  4. H
  5. HIA IT SERVICE DESK
0%
Exit Survey
 
 
HIA IT Service Desk Customer Satisfaction Survey Form
 
 
 
* How satisfied are you with telephone support of Service Desk?
 
Very Good
 
Good
 
Fair
 
Poor
 
Very poor
 
 
 
* How are you satisfied with the ability of the Service Desk to solve your problem?
 
Very Good
 
Good
 
Fair
 
Poor
 
Very poor
 
 
 
* How satisfied are you with overall quality of Onsite Engineers?
 
Very Good
 
Good
 
Fair
 
Poor
 
Very poor
 
 
 
* How satisfied are you with Communication and follow-up on problem resolution?
 
Very Good
 
Good
 
Fair
 
Poor
 
Very poor
 
 
 
* How satisfied are you with Time require resolving your problem?
 
Very Good
 
Good
 
Fair
 
Poor
 
Very poor
 
 
 
* Please tell us how we could improve the quality of support we provide to you