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Surveys
2014
February
H
Home Depot Insurance Program - Customer Cancel
Home Depot Insurance Program - Customer Cancel
0%
Exit Survey
Lead Number
Did the Home Depot Insurance Professional contact you to let you know that they were going to perform an assessment on your home for your claim and take you through the insurance process?
yes
no
do not remember
Were you notified once your assessment was done and submitted to your insurance provider?
yes
no
do not remember
Were you at the Home Valuation?
yes
no
do not remember
Did you feel that all aspects of your home valuation were done carefully and accurately?
yes
no
What were your reasons for not choosing Home Depot for this insurance claim?
Unsatisfying / lack of contact
Unsatisfying / lack of home valuation experience
Choose to cash out & go with another company
Chose to cash out & has not gone with another company
Has decided not to go through with the restoration at all
Delayed Project
Job Sold
Other
Would you be happy to have Home Depot deal with any future claims in the event they occur?
yes
no
maybe
Are you aware that The Home Depot provides Home Installation Services outside of the insurance program?
yes
no
Was this information provided to you during the process?
yes
no
do not remember
Would you like one of our Sales Consultants to give you a call for your restoration project?
yes
no
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