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2013
April
H
Hotel Du Vin Customer Satisfaction Questionnaire
Hotel Du Vin Customer Satisfaction Questionnaire
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Dear Guest:
You are invited to participate in our ~Customer Service Satisfaction Questionnaire. In this survey, all our guests are asked to complete a survey that asks questions about the customer service they have recieved while staying at Hotel Du Vin. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions and see how we can improve our service.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact the Deputy Manager at Reception or by email at the email address specified below.
Thank you very much for your time and support.
Please indicate your age range
Under 18
18-25
25+
Rather not say
How satisfied are you overall with our customer support?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
How satisfied were you with how the support staff resolved your most recent problem?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
If you were not satisfied for any reason by our customer service or response to complaints, please provide us with further comments
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Rooms
Bistro
Library
Overall cleanliness
The buildings decor
Website
Customer Service
Overall
Please indicate how we could improve our services in any way:
How did you hear about Hotel Du Vin?
Word Of Mouth
Online
Television
Hotel Guides
Other
Would you reccomened Hotel Du Vin to friends/family?
Yes
No
Unsure
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