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| * 1) When scheduling the works, did you find the member of office staff who you dealt with, polite and courteous? |
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| * 2) Was the member of office staff who dealt with scheduling works, versatile to your requirements? |
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| * 3) Did the staff member fully explain what works were required? |
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| * 4) Did the engineer arrive at the agreed date and time? |
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| * 5) Was the engineer smart, polite and courteous? |
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| * 6) Did the engineer sign in on site? |
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| * 7) Did the engineer explain what works had been undertaken? |
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| * 8) Did the engineer explain if further works were required? |
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| * 9) Did you receive the engineers report in an acceptable time-frame? |
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| * 10) Overall how satisfied were you? |
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