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  5. HYUN-JIN Customer Satisfaction Survey

HYUN-JIN Customer Satisfaction Survey

Exit Survey
 
 
We, Hai Vina Co.LTD, would like to conduct a customer satisfaction survey to improve our quality and service.

- This questionnaire is composed of seven-point scale questions. Please kindly fill out the evaluation form. We will be grateful to hear your valuable opinions and do our best to enhance our quality and service.
 
 
 
Please indicate the level for each clause referring to the follow table.
Understand
 
 
 
Please Selcet the procuct related
(If you doing 2 categories, please doing 2 times for more clear result)
 
Glove
 
Apperal
 
 
 
Ⅰ. Manufactured goods
 
 
1. Haivina’s quality level.
Strongly DissatisfiedStrongly Satisfied
1 2 3 4 5 6 7
1) Fitting
2) Quality of Sewing ( Seam allowance)
3) Quality of Materials
4) Quality of Trims ( Sonic welding, TPR, Printing, etc.)
5) Actul realization capability of customer's design
6) Quality consistency between development sample and bulk production
7) Frequency of Non-conformity goods
8) Overall quality level
 
 
2. Opinion on HJ's price level.
Strongly DissatisfiedStrongly Satisfied
1 2 3 4 5 6 7
1) Price level against the quality
2) Price level in market and sales
3) Price level in comparison with other manufacturer
 
 
3. Delivery
Strongly DissatisfiedStrongly Satisfied
1 2 3 4 5 6 7
1) Reasonability of proposed lead time
2) Delivery observance level
3) Reaction level on urgent order or request
 
 
 
Ⅱ. Service
 
 
1. Sample Development
Strongly DissatisfiedStrongly Satisfied
1 2 3 4 5 6 7
1) Quality level of 1st sample
2) Quality level of final sample
3) Realization ability of customer's requirement
4) Technical suggestion level during new development
5) New technology and it's application ability
6) Proposal level of new materials (In general/ seperate from individual steps)
7) Reasonability of sample lead time
8) Compliance level of promised sample lead time
 
 
2. Sales Team Follow_up
Strongly DissatisfiedStrongly Satisfied
1 2 3 4 5 6 7
1) Understnding level of what customer requires
2) Level of satisfactory action on customer's need
3) Appropriate action against customer's claims
4) Satisfaction level during factory tour