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| My calls to the service desk were effectively handled. |
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| My issues were resolved in a reasonable time frame. |
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| The availability of service desk services meets my requirements. |
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| Changes to the system were delivered in a timely fashion. |
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| The options to access ICT services meet my requirements. |
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| Overall, I am satisfied with the ICT service desk's performance. |
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| We are provided with effective ICT tools to do our jobs. |
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| ICT systems are easy to use. |
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| I am satisfied with the quality, reliability and speed of the computer I use. |
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| The software currently on my computer is adequate for my job function. |
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