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Surveys
2011
May
I
Idea Cellular
Idea Cellular
0%
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Are you using a pre-paid or post paid connection?
Pre-Paid
Post-Paid
Which operator are you using?
Airtel
Aircel
BSNL
Idea!
Reliance
S-Tel
Tata Indicom
Vodafone
How long have you been using this operator?
Less than one month
2-3 months
3-6 months
More than 6 months
How long did it take you to get the connection?
Within 1 day
2-3 days
More than 3 days
How satisfied were you with the time taken by the operator to activate the connection?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Which plan do you subscribe to?
Basic plan
High on-net local calls usage plan
High off-net local calls usage plan
High on-net STD calls usage plan
High off-net STD calls usage plan
Is the delivery of your bills timely?
It is always on time
It is mostly on time
It varies time to time
It is mostly not on time
It is never on time
What bills related problems have you faced?
Billing not done as per the tariff plan I subscribed to
Tariff plan changed without prior notice
Charged for services not subscribed to
Charged for calls not made
Very cumbersome bill payment system
How satisfied are you with the following:
Airtel
Aircel
Idea!
BSNL
Vodafone
Reliance
Tata-Indicom
S-Tel
Network clarity & coverage
Product offers
Other services (Like internet, caller tunes etc)
When contacting the customer care center, were you happy with the service?
Yes, I was satisfied
No. The problem was not properly solved. I am still facing it
No. The personnel took a long time in solving my problem
No. The personnel attending to me was not friendly
No. The personnel attending to me was not speaking to me clearly
No. The personnel attending to me couldn't understand my problem clearly.
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