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Surveys
2015
August
I
Impact of internal communication
Impact of internal communication
0%
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How old are you?
Less than 20
21-30
31-40
41-50
51 and Above
What is your Gender?
Male
Female
How would you rate your ability to listen to your colleagues when they are passing a message to you?
Encircle your choice. (5 is the most favorable while 1 is the least one)
1 Poor
2 Fair
3 Good
4 Very Good
5 Excellent
How would you rate your ability to understand your colleagues when they are passing a message to you?
Encircle your choice. ( 5 is the most favorable while 1 is the least one)
1 Poor
2 Fair
3 Good
4 Very good
5 Excellent
Which one of the below choices would you prefer to be used as a platform for internal communication in your organization?
Verbal
Emails
Boards
Phone calls
Identify your strengths and weaknesses : Put the sign (+) next to what you do well and (-) to what you think you do not do so well
1. Manage impressions positively
2. Listen well
3. Read effectively
4. Write effectively
5. Articulate ideas
6. Good verbal delivery
7.Good nonverbal delivery
8. Good telephone conversation skills
9. Effective Internal communication with subordinates
10. Avoid arguing
11. Cooperate willingly
12. Explain clearly
Internal communication is essential in delivering a good service at Four Seasons.
Encircle your Choice. (1 is the most favorable while 5 is the least)
1. Strongly Agree
2. Agree
3. Uncertain
4. Disagree
5. Strongly disagree
How much internal communication has the ability to enhance Four Seasons?
Mark 1 next to your highest choice and 6 next to your lowest choice.
Changing the people in the hotel
Changing beliefs, attitudes and value
Changing behaviors
Changing systems and structure
Changing the company’s image
Which factors affect internal communication in Four Seasons?
Mark 1 for your highest choice and 5 for the lowest.
Poor Internal communication channels
Staffs cultural diversity
Language barriers
Accent difficulties
Poor interdepartmental cooperation
I understand the messages communicated to me by my colleagues.
Never
Rarely
Often
Always
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