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Implementation - Peer Review Survey

Implementation Framework - Peer Review Survey
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Exit Survey
 
 
Greetings from Canon Business Process Services’ Professional Solutions Division. You are invited to participate in a five minute survey to gain feedback on the Implementation Framework as we continue to find ways to improve the client experience.

Your survey responses are confidential. The data from this research will be reported only in the aggregate. The objective of the survey is to validate our process met your expectations and professional standards were upheld throughout the implementation. Thank you in advance for your time.

Please start with the survey now by clicking on the Continue button below.
 
 
 
* 1. Please indicate what department you are in?
 
Operations
 
Sales
 
Professional Solutions Division
 
Project Management
 
Finance
 
Other
 
 
 
 
* 2. Did you participate in one of the Implementation Framework Training sessions offered by the Professional Solutions Division prior to this implementation?
 
Yes
 
No
 
 
3. Were there formalized meetings at the start of each phase?
Yes No Unsure
* Pre-Implementation - Kick-Off
* Implementation - Decision Gate
* Handover - Decision Gate
 
 
4. Please rate the quality of information provided for each Pre-Implementation tool:
Excellent Good Satisfactory Poor Very Poor Not Provided
* Risk Management Workbook
* RACI Matrix
* Stakeholder Management Workbook
* Scope Management Plan
 
 
5. Were key deliverables produced throughout the Implementation Phase?
Yes No Unsure / Not Applicable
* Implementation Timeline
* Scope Of Work
* Procedure Manual
* Client/Staff Training Plan
 
 
 
* 6. Were the Scope, Risk, and Stakeholder Management Plans updated as needed throughout the Implementation Phase?
 
Yes
 
No
 
Unsure /Not Applicable
 
 
 
* 7. Did the Operations Team receive the necessary support during Handover Phase to successfully complete a Labor Analysis?
 
Yes
 
No
 
Unable to answer
 
 
 
* 8. Was the Implementation Progress Report kept up to date through-out the three phases?
 
Yes
 
No
 
 
 
* 9. Did the Implementation cover all items in the Statement/Scope of Work?
 
Yes
 
No
 
Unable to answer
 
 
 
* 10. Was there transparency of issues, status, and resolution throughout the Implementation?
 
Excellent
 
Good
 
Satisfactory
 
Poor
 
Very Poor
 
 
 
* 11. What is the quality of the overall plan for ongoing support and maintenance of the solution, including the operational governance model and service level agreement?
 
Excellent
 
Good
 
Satisfactory
 
Poor
 
Very Poor
 
 
12. Overall, please rate the collaboration between the teams (Sales, Operations, SME, PM) during each phase:
Excellent Good Satisfactory Poor Very Poor
* Pre-Implementation
* Implementation
* Handover
 
 
 
13. Please provide any additional comments you would like to make regarding the Implementation Framework policies and procedures.
   
 
Our Mission:To advance Canon Business Process Services’ (CBPS) offerings by enhancing the quality of our client engagements through innovative process design, creative electronic solutions and supporting services. With these initiatives we will develop best in class business environments that exceed client expectations.