Installations Survey | QuestionPro

Hi, My name is ... calling from Showtime. I understand you had an installation of our service done recently. We are continuously evaluating the service we provide and would like some feedback on your installation experience. Do you have time to answer a quick eight questions servey?
If yes: Proceed with survey
If no: Thank the Customer for their time and apologise for disturbing them.

Capture Customer Smartcard details:

Are you the person who was in contact with Showtime and requested an installation?

Yes-continue

No-ask to talk to the person

How satisfied were you with the punctuality of the Technician?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

How satisfied were you with the appearance of the Technician?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

How satisfied were you with the level of courtesy shown by the Technician?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

Did the technician provide a demonstration of the services - ShowGuide, recording, now & next......etc

Yes

No

How satisfied were you with the knowledge of the technician, being well informed about the product & features?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

What was your overall satisfaction with the installation? Were you:

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied