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Dear Valued Customer:

You are invited to participate in our survey Voice of Customer.

[Introduction and show appreciation ]
[Question: do we provide incentives? ]

Thank you very much for your time and support.

Please start with the survey now by clicking on the Continue button below.

 
 
What Best describes the power plant you work for?
Nuclear Natural Gas Coal Hydro Fuel Oil Other
New Start Power Plant (<3 year)
New Power Plant (>=3 years and <10 years)
Tradition Power Plant (>=10 years)
 
 
What best describe your role and your influence in the purchase decision making
Job title 1 Job title 2 Job title 3 Other
Decision Maker
Strong Influence
Give recommendations
 
 
 
When think about steam generation process, which brand(s) immediately come(s) to mind? Please rank (1-5) the following: (it would be great to upgrade the software to ask respondent to write down the brand name in ORDER without seeing the names, maybe able to do that if upgrade the software)
ABB
Danaher
Hach
Emerson
Endress Hauser
Mettler-Toledo
Thermo Fisher
Orion
Swan
AAA
BBB
 
 
When think about steam generation process, what are the top 3 parameters
pH Dissolved Oxygen Conductivity Sodium Chloride Silica Oxygen Scavenger Water hardness Other
Top 1
Top 2
Top 3
 
 
When considering a process instrument, please score the importance of following features and benefits
Don't care/Doesn't matter Not important Neutral Important Very Important N/A
Uptime
Accuracy
Sensitivity
Level of Detection
Response time
Ease of Maintenance
Diagnostics
Ease-of-Operation
Multiple measurement capability
Digital Communications
Price
Data Adaptability to my flow cell
Physical Adaptability to my flow cell
 
 
 
What is your biggest frustration when doing ####
   
 
 
 
We would like to thank you for your support. You will receive a $5 ###card 2 weeks after finish this survey. Please leave your contact information. Should you have any questions, please contact ##WAIsurvey##@thermofisher.com
   
Your Name,
   
Your Company Name,
   
Mail Address,
   
 
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