iptv | QuestionPro

Int. Make sure you speak to GM, IT manager or Chief Engineer of Hotel

Hello, I am (Name) from OSN. I am currently conducting a comprehensive survey amongst our existing IPTV Hotel customers.

The main objective of the research is to inform you of the industry and OSN’s plans to upgrade TV signal distribution from MPEG2 to MPEG4 and upgrading to DVB S2 transmission.

This call is a follow up on the letter that was sent to you in October. This call is to make sure that you will not have any disruption on our services when this upgrade will take place.

* I would be grateful if you can give me a few minutes of your time to answer our questions.

Yes

* What is the name of your Hotel?

* Which Country?

* 1. Did you receive OSN’s recent written communication informing you about the planned upgrades to MPEG4 and DVB S2?

Yes

***Read the communication to customer and re-send by confirming the participants e-mail address.***

* 2. Do you understand the communication?

Yes

***Discuss the technology upgrade and inform the customer that the purpose of the call is to ensure that their system is MPEG4 and DVB-S2 compatible.***

* 3. Has your property completed the necessary checks to determine MPEG4 and DVB S2 compatibility?

Yes

* 4. Are you MPEG 4 compatible and DVB-S2?

Yes

Please note that when the upgrade occurs you will not experience any disruptions.

* 5. Have you already contacted your system integrator, or have they contacted you, to assess the impact?

Yes

* 6. What date are you planning to contact him… / When is he going to respond?

In case any technical problems are raised following system integrator review, please send me an email with the details

To ensure that you receive any future communications and or important announcements can i have your...

* Name

* Contact number (include country code)

* Email Address