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  1. Surveys
  2. 2005
  3. January
  4. I
  5. IS
0%
 
 
In your most recent experience with the information technology department, how did you contact the representative?

 
In Person
 
By Telephone
 
email
 
Other
 
 
 
 
On a scale of 1-5 (5 being immediate, 1 being a very long time) how long did you have to wait after making contact with IT before receiving a response from someone in the IT department?
 
1
 
2
 
3
 
4
 
5
 
 
 
On a scale of 1 - 5 (5 being very fast, and 1 being very slow) how long did it take to get this problem resolved?
 
1
 
2
 
3
 
4
 
5
 
 
 
How many times did you have to contact the IT department before the problem was resolved?
 
Five
 
Four
 
Three
 
Two
 
One
 
 

On a scale of 1-5 (5 being very satisfied, 1 not satisfied at all) how satisfied were you with the solution provided?
 
1
 
2
 
3
 
4
 
5
 

On a scale of 1 - 5 (5 being very satisfied, 1 unsatisfied) how has your experience with IT been for the last 6 months?
 
1
 
2
 
3
 
4
 
5
 
 
 
 
   
 
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