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Overall, how satisfied are you with the computing environment offered by Canyon Pipe & Supply/ Phoenix Wholesale during the past year?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very
 
Satisfied
 
 
 
Which program would you consider most important to your work?
 
Eclipse
 
Email
 
Internet
 
Word
 
Excel
 
 
 
Which program would you consider second most important to your work?
 
Eclipse
 
Email
 
Internet
 
Word
 
Excel
 
 
 
Overall, how satisfied were you with your most important programs 3 months ago?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
Overall, how satisfied are you today with your most important programs’ performance?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
How satisfied are you with IT Department staff courtesy and helpfulness?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
How satisfied are you with IT Department staff knowledge and ability of computer services?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
On average, how long does the IT Department take to address your IT concerns/problems?
 
Less than 2 hours
 
2 to 4 hours
 
4 to 8 hours
 
Over 2 business Days
 
Over 5 Business Days
 
 
 
How do you prefer to contact the IT Department?
 
Eclipse Message
 
Email
 
Phone Call
 
Other
 
 
 
 
Overall, how satisfied are you with the IT Department?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
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