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  1. Surveys
  2. 2017
  3. April
  4. I
  5. IT Help Desk
0%
Questions marked with a * are required Exit Survey
 
 
* How often do you use the services provided by the IT Help Desk?
 
Once a week
 
Once a month
 
Once a semester
 
Once a year
 
Never
 
 
 
* What issues do you most commonly have that the IT Help Desk has solved?
   
 
 
 
* Where did you hear about our services?
 
Pre-College Tour
 
School Website
 
Email
 
Friend/ Fellow student
 
Professor/ Faculty Member
 
Class/ School event
 
Other
 
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Customer service experience
* Time it took to resolve issue
* Professionalism of staff
* Staff's instructions on how to prevent issues in the future
* Quality of service
* Understanding of customers' needs
 
 
 
* How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
* How valuable is this service to your success at NDU.
 
Very Valuable
 
Moderately Valuable
 
Does not apply
 
Not Valuable
 
 
 
* Do you have any suggestions for improvement?
   
 
 
 
* What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
* What is your current standing?
 
Freshman
 
Sophomore
 
Junior
 
Senior
 
Faculty/Staff
 
Other