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  1. Surveys
  2. 2014
  3. December
  4. I
  5. IT Help-Desk Service Evaluation
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Exit Survey
 
 
How satisfied were you with our customer support?
Que tan satisfecho esta con el servicio ofrecido?
 
Very satisfied/Muy Satisfecho
 
Somewhat satisfied/Relativamente Satisfecho
 
Neutral
 
Somewhat dissatisfied/Relativamente Insatisfecho
 
Very Dissatisfied/Muy Insatisfecho
 
 
 
How satisfied were you with how the support staff resolved your problem?
Que tan satisfecho ha quedado con la manera en que se resolvio su problema?
 
Very satisfied/Muy Satisfecho
 
Somewhat satisfied/Relativamente Satisfecho
 
Neutral
 
Somewhat dissatisfied/Relativamente Insatisfecho
 
Very Dissatisfied/Muy Insatisfecho
 
 
 
If your problem was not resolved, did our staff offer to follow-up after the call?
Si su problema no se resolvio, lo volvieron a contactar para dar seguimiento?
 
Yes/Si
 
No
 
 
Please rate our customer service representative on the following attributes.
Por favor, califique el desempeño de nuestros representates de informatica.
Very Poor/Muy Pobre Poor/Pobre Fair/Promedio Good/Bueno Very Good/Muy Bueno
Responsiveness/Tiempo de respuesta
Professionalism/Profesionalismo
Politeness/Cortesia
Knowledge of the problem/Conocimiento del problema
Efficiency in solving the problem/Eficacia en resolver el problema
Manner of handling follow-up questions/Forma de manejar seguimiento
 
 
 
How long did you have to wait on the telephone before the customer support representative was available?
Cuanto tiempo estuvo tratando de contactar a un representante de soporte tecnico?
 
Less than 1 minute/Menos de 1 minuto
 
1 to less than 3 minutes/Menos de 3 minutos
 
3 to less than 5 minutes/Menos de 5 minutos
 
5 to less than 10 minutes/Menos de 10 minutos
 
10 minutes or over/Mas de 10 minutos
 
 
 
How long did it take for customer support to resolve your problem?
Cuanto tiempo le tomo al representate resolver su problema?
 
Less than 5 minutes/Menos de 5 minutos
 
5 minutes to less than 10 minutes/Menos de 10 minutos
 
10 minutes to less than 20 minutes/Menos de 20 minutos
 
20 minutes to less than 30 minutes/Menos de 30 minutos
 
30 minutes or more/Mas de 30 minutos
 
Next day/Proximo dia
 
More than a day/Mas de un dia
 
Problem did not get resolved/Nunca se resolvio el problema
 
 
 
How many times did you contact customer support before your problem was resolved?
Cuantas veces tuvo que contactar a soporte tecnico antes de que se resolviera su problema?
 
Once/Una
 
Twice/Dos
 
Three times/Tres
 
More than three times/Mas de tres
 
Problem is still unresolved/Nunca se resolvio el problema
 
 
 
Do you have any suggestions for improvement? Tiene alguna sugerencia para mejorar el servicio?