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  1. Surveys
  2. 2016
  3. November
  4. I
  5. IT STAFF
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Hello:
You are invited to participate in our survey [MSA IT STAFF]. As the Information Technology field is continuously changing and emerging, MSA should periodically review services provided by the ICT department and adjust them according to any changes in the strategy, education technology, or any input that contributes to the current situation. So please help us to satisfy all your technological needs. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Note: 1: very poor, 5 excellent

 
 
 
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First Name : 
Last Name : 
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MSA Email Address : 
 
 
Are you encouraged to call the IT department if you faced a problem or need any support?
very poorexcellent
1 2 3 4 5
 
 
 
Does the IT department understand your needs?
very poorexcellent
1 2 3 4 5
 
 
 
Does the IT department provides adequate business applications that facilitate and/or automate your work?
very poorexcellent
1 2 3 4 5
 
 
 
Are the services provided by the IT department consistent with what was communicated or announced?
very poorexcellent
1 2 3 4 5
 
 
 
Does the IT staff meet your expectations in terms of the quality of service?
very poorexcellent
1 2 3 4 5
 
 
 
Does the IT staff meet your expectations in terms of the response time?
very poorexcellent
1 2 3 4 5
 
 
 
Does the IT staff meet your expectations in terms of the professional interaction and support?
very poorexcellent
1 2 3 4 5
 
 
IT STAFF