IT Support Survey

Hello: RMS Medical Products is requesting that you participate in our survey measuring employee satisfaction with our current IT Support. This is a quick 10 question survey that should take less than 1 minute to complete.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Thank you very much for your time. Please start with the survey now by clicking on the Next button below.

* How would you rate the overall quality of the technical support services you have received from Precision IT, our current IT services provider?

* Would you say that the quality of technical support you have received over the past six months has:

Improved

Remained the same

Worsened

N/A

* Do you realize that IQMS support and Precision IT tech support are separate, that Precision IT does not provide support for IQMS?

When you need IT support services from Precision IT do you know it is available by calling or emailing 24/7?

Yes

No

* Do you call or email Precision IT with your issue or do you wait for the technician to be on site to bring up the issue in person?

I usually call or email for support without hesitation

I usually wait for technician to be on site for support

I call or email if it's urgent but otherwise wait for tech to be on-site

I have not needed support services

* How do you rate Precision ITs ability to resolve your problem within a reasonable time frame?

* How do you rate Precision ITs follow up on problems?

* If you have used resources outside Precision IT's help desk to assist with company computers, software (other than IQMS), email, or the network please select all resources that apply?

Coworker

Other people I know in IT

Manufacturer tech support

Friend outside the company

Paid technical support outside the company

I have not used other support

* Do you feel its sufficient to have a technician on site only 1 day a week as long as phone and email support is available 24/7 or do you feel RMS would be better served by having an IT support employee on staff full-time?

Yes 1 day on-site is sufficient

I'd prefer RMS had tech support 2-3 days per week on-site

I'd prefer RMS had a full time IT person on site 5 days a week