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  2. 2013
  3. February
  4. I
  5. IT's Impact
0%
Exit Survey
 
 
Which Category below includes your age?
 
17 or younger
 
18-20
 
21-29
 
30-39
 
40-49
 
50-59
 
60 or older
 
 
 
What options best describe you?
 
MIS student or IT professional
 
Other
 
 
 
Have you been part of implementing or used an automated CUstomer Service application. Examples may include automated customer service phone systems, online customer services systems, etc
 
No
 
I have been a part of implementing a customer service automated system
 
I have used a customer service automated system
 
 
 
In general do you think Information Technology has improved customer service?
 
Yes
 
No
 
 
 
Do you believe automated customer service systems have improved customer service?
 
Yes
 
No
 
 
 
When a company makes information Technology changes, do you think this generally improves customer service?
 
Yes
 
No
 
 
 
If you can complete your transaction with an automated customer service phone system or with a human employee, which would you choose?
 
Automated system
 
Employee
 
 
 
Do you trust an employee to complete your transaction successfully?
 
Yes
 
No
 
 
 
Explain
   
 
 
 
Do trust an automated system to complete your transaction successfully?
 
Yes
 
No