GOALS
The team are all aware of their team goals (vision and strategy) and communicate this in conversation.
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PROACTIVE
The team are proactive and keep other IT Services teams (including yours) informed when providing a service, eg: they provide regular updates and don't need "chasing".
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FEEDBACK
The team ask other teams for constructive feedback on the quality of the service that they provide.
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RESPECT
The team treat everyone ( IT Services Teams and IT Services Customers) with respect regardless of technical knowledge.
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CHALLENGE
The team challenge systems and procedures that inhibit quality and effectiveness - in a positive way that does not reduce customer service.
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SERVICE
The team provides a good* service to YOUR team *eg: fast, effective and friendly
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