JLT Service Delivery

The objective of this survey is to gather your feedback on the service level of Jardine Lloyd Thompson (JLT), our current insurance broker for Group Employees' Benefit (Staff Insurance)

Please write down your personal details in the space provided below

* First Name :
* Last Name :
Office Phone Number :
* Email Address :

* Please select your SBA from the drop down list below

* Please write down your SBU/ Department in the space provided below

* 1. Have you contacted JLT within the last 6 months?

Yes

No [Please provide the reason(s) in the space below if you have selected "No"]

* 2. How would you rate JLT's contactability?

Very Good

Good

Fair

Poor

* 3. Do you receive JLT's acknowledgement on your enquiries within 2 working days?

Not applicable - I did not submit any enquiries before

Yes

No [Please provide the reason(s) in the space below if you have selected "No"]

* 4. How would you rate the quality of JLT's responses to your enquiries?

Very Good

Good

Fair

Poor

* 5. Do you receive JLT’s acknowledgement on reported claims within 2 working days?

Not applicable - I did not report any claims before

Yes

No [Please provide the reason(s) in the space below if you have selected "No"]

* 6. Do you receive fair and prompt settlement of claims within 21 working days upon submission of full documents?

Not applicable - I did not report any claims before

Yes

No [Please provide the reason(s) in the space below if you have selected "No"]

* 7. How would you rate JLT’s understanding and expertise on the Insurance program?

Very Good

Good

Fair

Poor

* 8. Does JLT support your needs in terms of advice on insurances or legislation/regulatory insurance requirements?

Very Good

Good

Fair

Poor

* 9. Overall, how would you rate JLT's service level?

Very Good

Good

Fair

Poor

10. Do you have any other comments, recommendations and/ or feedback of JLT?