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Surveys
2016
March
K
King Communications Costumer Survey
King Communications Costumer Survey
0%
Exit Survey
How long have you used King Communications as your answering service?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Which of our services do you use? Select all that apply.
Answering/ Patching
Fax/Email Message Delivery
Call Screener
Mail Drop Services
Voicemail
How satisfied were you with how the support staff resolved your most recent problem?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
How responsive have we been to your questions or concerns about our products?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response
How would you rate us on the following ?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Agents act in my best intersts
Agents Adhere to professional standards of conduct
Understanding the customers' needs
Price of my services are ...
Overall, I am satisfied with King Communications
Comments regarding above answers:
Do you find our website King-Communications, to upload your sceduler, easy to use?
Yes, no issues
Sometimes, a few issues but they have been resolved
Sometimes, a few issues that have not yet been resolved
No, its difficult and a waste of time
Which of the following words would you use to describe our products? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
Do you have any suggestions for improving our services?
Which of the following categories best describes the industry you work in?
Automotive
Advertising
Consulting Services
Education
Entertainment
Financial Services
Government Services
Healthcare
Human Resources
Information Technology
Marketing/Sales
Non-Profit
Pharmaceuticals
Public Relations
Technical Services
Travel
Other
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely is it that you would recommend King Communications to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Thank you for your continued ....
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