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Surveys
2012
October
K
Kosec Media - Services Survey
Kosec Media - Services Survey
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Dear Customer:
As the manager of Kosec Media, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
Krishna Puranik
Manager
How satisfied are you with our services?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Not Applicable
*
Overall quality
*
Value
*
Purchase experience
*
Installation or first use experience
*
Usage experience
*
After purchase service (warranty, repair, customer service etc)
*
How often do you use our services?
Once a week or more often
2 to 3 times a month
Once a month
Every 2-3 months
2-3 times a year
Once a year or less often
Do not use
*
Overall, how satisfied are you with our services?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
*
Compared to other's services that are available, would you say that our service is...
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know or never used
*
Will you use/purchase our services again?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
Never used
*
How likely are you to recommend our services to others?
Definitely will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely will not recommend
Never Used
*
Based on your experience with our services, how likely are you to buy our services again?
Very Unlikely
Unlikely
Somewhat Unlikely
Very Likely
Extremely Likely
*
If you contacted Kosec Media customer service, were all problems resolved to your complete satisfaction?
Yes, by the company or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems/No contact with customer service
*
If you have additional comments for Kosec Media about your experience with our services that have not been addressed in the survey, please enter them below.
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Kosec Media
601 - 6
th
Floor, Neptune Tower,
Near Premium Chambers,
Productivity Road, Alkapuri,
Vadodara, Gujarat, India
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