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Survey Instrument
Instructions
An ERP implementation is the most complex and costly initiative that many organizations undertake. However, organizational efforts related to the ERP do not end with implementation. Once the system is stabilized, organizations struggle with the ongoing efforts aimed at maintaining fit between ERP functionality and business unit needs. Enhancing and maintaining this fit in the post-implementation phase of the ERP lifecycle is critical to achieving long-term benefits, and requires continues investment in terms of time, money, and personnel.
For the purpose of this survey, an executive is the person leading the ERP deployment project in your organization. An ERP implementation is the process by which an organization acquires or upgrades its Enterprise Resource Planning (ERP) software and business processes.
This survey contains eight different sections with an average of six questions each. This is a very straightforward survey and should not take more than 15 minutes to complete. Each section contains a set of instructions on how to complete that part of the survey.
Thank you very much for your time and efforts in helping to obtain this important research data. Should you have any additional questions, please feel free to contact: Reynaldo Hernandez at 480-580-3784 or via email [email protected]
Again, thank you very much for your time invested in this survey and for participating in this research study.
Please start with the survey now by clicking on the Continue button below.
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I. Demographics Information
This section of the survey will provide us with background information about the participants and his/her organization. Please select the most appropriate answer.
1. Which industry does your organization operate in? |
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| 2. What is your current position level in your organization? |
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| 3. What was your age group on your last birthday? |
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| 4. What is your managerial experience (years)? |
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| 5. What is your highest level of education? |
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| 7. What best describes your ethnic group? |
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| 8. Number of years in your current position? |
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| 9. Number of direct reports? |
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| 10. Number of indirect reports? |
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| 11. Total number of employees in your organization? |
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| 12. How many ERP implementation projects have you participated in? |
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II. ERP system implementation
The information provided in this section, allow us to get more detail information about your experience during the ERP implementation. Please select the most appropriate answer.
13. The ERP implementation in my organization was a success.
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| 14. Since the implementation of the ERP system in my organization, I like my job more than before. |
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| 15. After the implementation of the ERP system, I am more motivated towards my job. |
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| 16. If a good friend tells me that he or she was interested in working in a job like mine, I would highly recommended it. |
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| 17. How much of your time do you interact with the new ERP system for your daily routine? |
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| 18. The success of the ERP implementation was the result of the executive’s support. |
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| 19. The success of the ERP implementation was the result of a successful leader. |
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| 20. During the ERP deployment project, was there any organizational changes as a result of the implementation? |
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III. Leadership skills – Sound Judgment
Sections III through VIII will provide us with information related to the leadership skills and abilities of the people behind the project. Please select the most appropriate answer.
The leader implementing the ERP system in your organization makes timely decisions; readily understands complex issues; develops solutions that effectively address problems.
21. Gives appropriate weight to the concerns of key stakeholders
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| 22. Readily grasps the crux of ambiguous issues |
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| 23. Makes effective decision in a timely manner |
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| 24. Accurately differentiates between important and unimportant issues |
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| 25. Develops solutions that effectively address underlying problems |
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IV. Leadership skills - Strategic Planning
The leader implementing the ERP system in your organization develops long-term objectives and strategies; translates vision into realistic business goals. Please select the most appropriate answer.
26. Translates his or her vision into realistic business strategies
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| 27. Weighs the concerns of relevant business functions when developing plans |
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| 28. Develops plans that balance long-term goals with immediate needs |
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| 29. Successfully integrates strategic and tactical planning |
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| 30. Develops plans that contain contingences for future changes |
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V. Leadership skills – Results oriented
The leader implementing the ERP system in your organization aligns resources to accomplish key objectives in your organization. Please select the most appropriate answer.
31. Assigns clear accountability for important objectives
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| 32. Clearly conveys objectives, deadlines, and expectations. |
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| 33. Holds self accountable for meeting commitments |
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| 34. Aligns organizational resources to accomplish key objectives |
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| 35. Acts with a sense of urgency |
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VI. Leadership Skills – Business perspective
The leader implementing the ERP system in your organization understands the business perspectives of different functional areas in the organization. Please select the most appropriate answer.
36. Understands the perspectives of different functional areas in the organization
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| 37. Has a firm grasp of external conditions affecting the organization |
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| 38. Regularly seeks data about customer satisfaction |
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VII. Leadership Skills – Developing and empowering
The leader implementing the ERP system in your organization offers constructive feedback and encouragement to his/her team. Please select the most appropriate answer.
39. Delegates work that provides substantial responsibility and visibility
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| 40. Acts as a mentor, helping others to develop and advance in their careers. |
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| 41. Supports the decisions and actions of subordinates |
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| 42. Utilizes others’ capabilities appropriately |
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| 43. Develops staff through constructive feedback and encouragement |
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VIII. Leadership skills – Communicating effectively
The leader implementing the ERP system in your organization expresses ideas clearly and concisely. Please select the most appropriate answer.
44. Expresses ideas fluently and eloquently
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| 45. Prevents unpleasant surprises by communicating important information |
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| 46. Encourages direct and open discussions about important issues |
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| 47. Writes clearly and concisely |
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| 48. Clearly articulates even the most complex concepts |
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| 49. Would you like to include any additional comments | | |
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