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Welcome
You are invited to participate in our online chatting tools survey as part of a Masters research project.
Online chatting tools (or called live chat) are online chat applications designed specifically to provide online assistance to users of a website. This project is to examine the benefit of online chatting tools for e-commerce websites.
Please press continue below to start the survey which needs less than 3 minutes to complete. |
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| * 2. Are you male or female? |
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| * 3. Using online chatting tools can give you more information on the products. |
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| * 4. Using online chatting tools can reduce your uncertainty and increase your trust towards the online payment systems |
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| * 5. Using online chatting tools can reduce your concerns on delivery risks (e.g. not receiving the products) |
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| * 6. Using online chatting tools can increase your trust on the creditably of the e-commerce websites |
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| * 7. You would be more willing to visit e-commerce websites which have online chatting tools. |
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| * 8. It would be more possible for you to make purchases on e-commerce websites which have online chatting tools. |
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| * 9. You would prefer online chatting tools to other communication tools such as telephone and email, when you need to contact the e-commerce websites. |
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