LiveChat

Thank you for participating in this brief survey. We would like your feedback on your chat experience today. This survey will help us to improve your shopping experience with Signature Hardware.

Please do not begin the survey until your chat session has been completed.

Please cut & paste or type the Chat ID from your chat session below. This information can be found at the beginning of the chat session. If you aren’t able to access this information, please just click the “continue” button below.

* How satisfied were you with your overall chat experience today? (Please select one response.)

* You mentioned you were not satisfied with the chat experience today. For what reason? (Please enter your response in the box below and be as detailed as possible.)

* What was the primary reason you contacted Signature Hardware today? (Please select one response.)

* Which of the following categories best describes the primary reason for your contact? (Please select one response.)

* How satisfied were you with the time spent waiting to chat with a Customer Service Representative? (Select a single response.)

* Now thinking only about the Customer Service Representative who assisted you via chat today, how satisfied were you with him/her overall? (Please select one response.)

You mentioned your overall satisfaction with the agent who assisted you was a ${piping_text}. Why did you give a score of ${piping_text}? (Please enter your response in the box below and be as detailed as possible.)

How satisfied were you with the Customer Service Representative on each of the following…? (Please select one response.)

* How many times did you contact Signature Hardware about this specific question or problem? (Please select one response.)

* Was your problem resolved by the Customer Service Representative during your contact today? (Please select one response.)

Yes

No

* How often have you shopped with Signature Hardware, whether it be via phone, online, or via chat? (Select a single response.)

* Taking into account all of your experiences shopping with Signature Hardware, how satisfied are you? (Please select one response.)

* How likely are you to recommend Signature Hardware to a friend or coworker?(Please select one response.)