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Hello:
You are invited to participate in our survey for the Lockheed Martin / T-Mobile pilot. In this survey, approximately 30 people will be asked to answer questions about the experience with T-Mobile. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Craig Emmons at 415-430-7243 or by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* What Business Area are you with (IS/GS, Space, Aero, etc.)?
   
 
 
 
* Please rate your overall experience with T-Mobile as a wireless provider:
 
Outstanding
 
Above Average
 
Average
 
Below Average
 
Unacceptable
 
 
 
* Please rate your likelihood to continue with T-Mobile as your wireless provider if given a choice:
 
Very Likely
 
Likely
 
No Opinion
 
Unlikely
 
Unacceptable
 
 
 
* Please provide the primary reasons for the “likelihood to continue” rating you provided:
   
 
 
Please rate the device you were given on the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Overall
* Ease of Use
* Features
 
 
 
* Did your T-Mobile device give you the same capabilities and functions as the device it replaced?
 
Yes
 
No
 
 
 
* What capabilities or functions was your device lacking?
   
 
 
 
* Please rate the battery life of the T-Mobile device:
 
Outstanding
 
Above Average
 
Average
 
Below Average
 
Unacceptable
 
 
 
What additional feedback, if any, do you have regarding the device you used?
   
 
 
 
* Please rate your overall satisfaction with T-Mobile’s network coverage::
 
Outstanding
 
Above Average
 
Average
 
Below Average
 
Unacceptable
 
 
 
* Did you use the device / service internationally?
 
Yes
 
No
 
 
 
* How would you rate the service internationally?
 
Outstanding
 
Above Average
 
Average
 
Below Average
 
Unacceptable
 
 
 
* Where did you travel?
   
 
 
 
What additional feedback, if any, do you have regarding T-Mobile’s network coverage?
   
 
 
 
* Please rate T-Mobile’s Customer Care:
 
Outstanding
 
Above Average
 
Average
 
Below Average
 
Unacceptable
 
N/A
 
 
 
What additional feedback, if any, do you have regarding T-Mobile’s Customer Care?