LSUHSC-S Computer Services Sample Customer Survey

How often in the past year have you requested assistance from the help desk or other departments in Computer Services?
a.

None

1

2

3

4

5

More than 5 times

Please indicate your staff category

How would you rate yourself as a user of the IT resources you use on a regular basis? (scale of 1 – 5)

Overall, how satisfied are you with the services provided by the help desk?

Computer Services support staff respond quickly to remedy users’ problems.

The network is kept free of viruses and other security and safety threats?

Good communication channels exist between those who support and those who use Computer Services.

Give your overall opinion of the quality of service offered by Computer Services.

Please tell us what, if anything, can be done to improve the services provided by Computer Services.