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Dear Mabuhay Miles members,
You are invited to participate in a survey to help us gain a better understanding of our customers and improve our Mabuhay Miles program. The survey should take no more than 10-15 minutes to complete and your feedback is extremely valuable to improve our services for you in the future. As a reward for your participation, we are giving away three pairs of business class tickets to a regional destination through a raffle. If you win the prize, you will get 70,000 miles credited to your account, enough for a round trip business class for two people to a regional* destination – and all fuel surcharges and taxes will be included as well!**
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
* Please note that the regional destinations where all fuel surcharges and taxes are included are: Hong Kong, Macau, Taipei, Bangkok, Bali, Beijing, Jakarta, Narita, Saigon, Singapore, Shanghai, Seoul, Osaka, Pusan, Nagoya, Fukoka, and Xiamen. ** Exclusive of Philippine Travel Tax (if applicable) and International Terminal Fees |
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* What is your current Mabuhay Miles status? |
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* Have you earned miles in the past year? |
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* How do you currently earn miles? Please choose all that apply. |
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* How did you become a Mabuhay Miles member? |
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What options would you most like to spend your miles on? Please rank how likely you would be to spend miles on each option, where 1 represents “Not likely at all” and 7 represents “Extremely likely”
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How likely are you to convert your Mabuhay Miles into department / grocery stores points? Please indicate your preference in the following scenarios. In this question, we will assume that 1 department / grocery store point can be exchanged into 1 peso.
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* Are you an SM advantage member? |
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How likely are you to convert your SMAC points into Mabuhay Miles? Please indicate your preference in the following scenarios.
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In addition to earning Mabuhay Miles by flying on PAL flights, what other ways would you be interested in earning miles? Please rank how interested you would be in each option, where 1 represents “Not interested at all” and 7 represents “Extremely interested”.
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* How would you prefer to redeem your miles? Please rank your preference from 1-5, 1 being the most preferred. |
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Through the PAL website |
| | By calling the Mabuhay Miles hotline |
| | Through a travel agent |
| | At a PAL ticket office |
| | PAL kiosk |
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* How would you prefer to get information on the amount of miles you currently have and any ongoing promotions or awards you could obtain with the Mabuhay Miles program? Please rank your preference from 1-7, 1 being the most preferred. |
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Through email |
| | On the PAL website |
| | Via text message |
| | By calling the Mabuhay Miles phone number |
| | Through paper mail sent to your preferred address |
| | At a PAL ticket office |
| | PAL kiosk |
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Under what circumstances would you take a PAL flight over an alternate carrier (eg, Air Asia, Cebu Pacific, SEAir) in order to earn miles in the Mabuhay Miles program, assuming that the flights were at the same time?
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Please rank your satisfaction with the following aspects of the Mabuhay Miles program, where 1 represents “Extremely dissatisfied” and 7 represents “Extremely satisfied”.
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* As an elite member, what privileges are most important to you? Please rank your preference from 1-7, 1 being the most preferred. |
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Additional free baggage allowance |
| | Priority access privileges (faster check-in, security, and boarding lines) |
| | Access to a lounge at airports |
| | Automatic upgrades on domestic flights |
| | Automatic upgrades on international flights |
| | Bonus miles on all fares |
| | Having my own Exclusive Travel Officer |
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| * First name | | | | * Last name | | | | Suffix | | | | * Please provide your Mabuhay Miles number. | | | | * Please provide your email address. | | |
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